"White Screen" on embedded terminals
Identified - We’re aware of some embedded terminals displaying a "white screen".

We are actively working on a resolution.
A workaround is available to restore functionality—please contact Y Soft or your vendor support for details.

SAFEQ Cloud remains fully operational.
Nov 14, 2024 - 17:57 CET

About This Site

Welcome to the SAFEQ Cloud status page.
Here you will find updates on any system disruptions.
Only major incidents affecting overall service will be posted here.

Uptime over the past 90 days. View historical uptime.
EU data center ? Operational
90 days ago
100.0 % uptime
Today
EU Central data center ? Operational
90 days ago
100.0 % uptime
Today
DE Data Center ? Operational
90 days ago
99.91 % uptime
Today
UK GovCloud data center ? Operational
90 days ago
100.0 % uptime
Today
US East data center ? Operational
90 days ago
100.0 % uptime
Today
CA data center ? Operational
90 days ago
100.0 % uptime
Today
APAC data center ? Operational
90 days ago
100.0 % uptime
Today
AU data center ? Operational
90 days ago
100.0 % uptime
Today
YSoft SAFEQ Website ? Operational
YSoft Partner Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Nov 20, 2024

No incidents reported today.

Nov 19, 2024

No incidents reported.

Nov 18, 2024
Planned upgrade of the SAFEQ Cloud servers - EU
Completed - The scheduled maintenance has been completed.
Nov 18, 23:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 21:00 CET
Scheduled - The Y Soft hosted SAFEQ Cloud servers in our EU data center will receive an upgrade to version 2024.10.31.

While we expect no impact during this upgrade, customers may experience brief interruptions in service, while connected clients and secondary gateway access points locally reconnect.

This date is subject to change.
Nov 14, 16:53 CET
Planned upgrade of the SAFEQ Cloud servers - AU
Completed - The scheduled maintenance has been completed.
Nov 18, 16:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 15:01 CET
Scheduled - The Y Soft hosted SAFEQ Cloud servers in our AU data center will receive an upgrade to version 2024.10.31.

While we expect no impact during this upgrade, customers may experience brief interruptions in service, while connected clients and secondary gateway access points locally reconnect.

This date is subject to change.
Nov 14, 16:50 CET
Planned upgrade of the SAFEQ Cloud servers - AP
Completed - The scheduled maintenance has been completed.
Nov 18, 15:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 14:00 CET
Scheduled - The Y Soft hosted SAFEQ Cloud servers in the AP data center will receive an upgrade to 2024.10.31.

While we expect no impact during this upgrade, customers may experience brief interruptions in service, while connected clients and secondary gateway access points locally reconnect.

This date is subject to change.
Nov 14, 16:50 CET
Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024
Planned upgrade of SAFEQ Cloud servers - EU Central, DE & UK
Completed - The scheduled maintenance has been completed.
Nov 14, 22:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 21:00 CET
Scheduled - The Y Soft hosted SAFEQ Cloud servers in our EU Central, DE and UK data centers will receive an upgrade to version 2024.10.31

While we expect no impact during this upgrade, customers may experience brief interruptions in service, while connected clients and secondary gateway access points locally reconnect.

This date is subject to change.
Nov 11, 16:54 CET
Planned upgrade of the SAFEQ Cloud servers - US & CA
Completed - The scheduled maintenance has been completed.
Nov 14, 11:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 09:00 CET
Scheduled - The Y Soft hosted SAFEQ Cloud servers in the US and CA data centers will receive an upgrade to 2024.10.31

While we expect no impact during this upgrade, customers may experience brief interruptions in service, while connected clients and secondary gateway access points locally reconnect.

This date is subject to change.
Nov 11, 16:23 CET
Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024
DE Datacenter: Scanning Service
Resolved - The service is fully operational.
Nov 6, 14:53 CET
Investigating - We are investigating alerts that we have received, and scanning is degraded.
All other components are functional.

We will keep you informed as soon as we know more.
Updates will follow on this channel.
Nov 6, 14:18 CET
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