All Systems Operational

About This Site

Welcome to the SAFEQ Cloud status page.
Here you will find updates on any system disruptions.
Only major incidents affecting overall service will be posted here.

Uptime over the past 90 days. View historical uptime.
EU data center ? Operational
90 days ago
100.0 % uptime
Today
EU Central data center ? Operational
90 days ago
100.0 % uptime
Today
DE Data Center ? Operational
90 days ago
99.93 % uptime
Today
SE Data center ? Operational
90 days ago
100.0 % uptime
Today
UK GovCloud data center ? Operational
90 days ago
100.0 % uptime
Today
US East data center ? Operational
90 days ago
99.98 % uptime
Today
CA data center ? Operational
90 days ago
100.0 % uptime
Today
APAC data center ? Operational
90 days ago
100.0 % uptime
Today
AU data center ? Operational
90 days ago
100.0 % uptime
Today
YSoft SAFEQ Website ? Operational
YSoft Partner Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Planned upgrade of the SAFEQ Cloud servers - US & CA Dec 12, 2024 09:00-11:00 CET
The Y Soft hosted SAFEQ Cloud servers in the US and CA data centers will receive an upgrade to 2024.11.28

While we expect no impact during this upgrade, customers may experience brief interruptions in service, while connected clients and secondary gateway access points locally reconnect.

This date is subject to change.
Posted on Dec 09, 2024 - 10:34 CET
Planned upgrade of SAFEQ Cloud servers - EU Central, DE & UK Dec 12, 2024 21:00 - Dec 13, 2024 00:00 CET
Update - We will be undergoing scheduled maintenance during this time.
Dec 09, 2024 - 10:35 CET
Scheduled - The Y Soft hosted SAFEQ Cloud servers in our EU Central, DE and UK data centers will receive an upgrade to version 2024.11.28

While we expect no impact during this upgrade, customers may experience brief interruptions in service, while connected clients and secondary gateway access points locally reconnect.

This date is subject to change.
Dec 09, 2024 - 09:26 CET
Past Incidents
Dec 10, 2024

No incidents reported today.

Dec 9, 2024
Planned upgrade of the SAFEQ Cloud servers - EU
Completed - The scheduled maintenance has been completed.
Dec 9, 23:26 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 21:00 CET
Update - We have rescheduled our planned maintenance.
This was previously scheduled for 2/12, will now take place on 9/12
Dec 2, 08:55 CET
Scheduled - The Y Soft hosted SAFEQ Cloud servers in our EU data center will receive an upgrade to version 2024.11.14

While we expect no impact during this upgrade, customers may experience brief interruptions in service, while connected clients and secondary gateway access points locally reconnect.

This date is subject to change.
Nov 27, 08:25 CET
We're Investigating timeouts in US Data Center
Resolved - The service is fully operational and this issue has been resolved.
Dec 9, 18:30 CET
Monitoring - The service is once again operational over port 443.

We are actively monitoring the situation.
Dec 9, 18:01 CET
Identified - We have identified the root cause of the timeouts in our US Data Center.
We are actively working to resolve this issue as quickly as possible.
Dec 9, 17:55 CET
Update - We are investigating alerts that we have received, and communication via 443 may be impacted.
This will affect certain installations of Embedded Terminals, PC Client and Web Portal access.

Communication via legacy ports are not affected.

Updates will follow on this channel.
Dec 9, 17:11 CET
Investigating - We are currently investigating a potential issue with timeouts in our US Data Center and more information is forthcoming.
Dec 9, 17:01 CET
Planned upgrade of the SAFEQ Cloud servers - AU
Completed - The scheduled maintenance has been completed.
Dec 9, 16:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 15:01 CET
Update - We have rescheduled our planned maintenance.
This was previously scheduled for 2 Dec, will now take place on 9 Dec
Dec 2, 08:41 CET
Scheduled - The Y Soft hosted SAFEQ Cloud servers in our AU data center will receive an upgrade to version 2024.11.14

While we expect no impact during this upgrade, customers may experience brief interruptions in service, while connected clients and secondary gateway access points locally reconnect.

This date is subject to change.
Nov 27, 08:24 CET
Planned upgrade of the SAFEQ Cloud servers - AP
Completed - The scheduled maintenance has been completed.
Dec 9, 15:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 14:00 CET
Update - We have rescheduled our planned maintenance.
This was previously scheduled for 2nd Dec, will now take place on 9th Dec
Dec 2, 08:39 CET
Scheduled - The Y Soft hosted SAFEQ Cloud servers in the AP data center will receive an upgrade to 2024.11.14

While we expect no impact during this upgrade, customers may experience brief interruptions in service, while connected clients and secondary gateway access points locally reconnect.

This date is subject to change.
Nov 27, 08:24 CET
Dec 8, 2024

No incidents reported.

Dec 7, 2024

No incidents reported.

Dec 6, 2024
Planned upgrade of SAFEQ Cloud servers - EU Central, DE & UK
Completed - The scheduled maintenance has been completed.
Dec 6, 00:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 21:00 CET
Update - We have rescheduled our planned maintenance.
This was previously scheduled for 28/11, will now take place on 5/12
Nov 27, 22:46 CET
Scheduled - The Y Soft hosted SAFEQ Cloud servers in our EU Central, DE and UK data centers will receive an upgrade to version 2024.11.14

While we expect no impact during this upgrade, customers may experience brief interruptions in service, while connected clients and secondary gateway access points locally reconnect.

This date is subject to change.
Nov 23, 19:41 CET
Dec 5, 2024
DE Datacenter: Scanning
Resolved - This incident has been resolved.
Dec 5, 15:48 CET
Monitoring - We have implemented a fix for the scanning issues and are actively monitoring the situation
Dec 5, 14:18 CET
Investigating - We are investigating alerts that we have received, and we are aware of ongoing scanning issues affecting our DE Data Center with certain MFDs.

Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.
Dec 4, 14:42 CET
Planned upgrade of the SAFEQ Cloud servers - US & CA
Completed - The scheduled maintenance has been completed.
Dec 5, 10:11 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 08:00 CET
Update - We have rescheduled our planned maintenance.
This was previously scheduled for 28/11 will now take place on 5/12
Nov 27, 21:16 CET
Scheduled - The Y Soft hosted SAFEQ Cloud servers in the US and CA data centers will receive an upgrade to 2024.11.14

While we expect no impact during this upgrade, customers may experience brief interruptions in service, while connected clients and secondary gateway access points locally reconnect.

This date is subject to change.
Nov 23, 19:41 CET
Dec 4, 2024
Dec 3, 2024

No incidents reported.

Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024
"White Screen" on embedded terminals
Resolved - This incident has been resolved.
Nov 28, 13:10 CET
Identified - We’re aware of some embedded terminals displaying a "white screen".

We are actively working on a resolution.
A workaround is available to restore functionality—please contact Y Soft or your vendor support for details.

SAFEQ Cloud remains fully operational.
Nov 14, 17:57 CET
Nov 27, 2024
Scanning Authorization for SAFEQ Cloud servers - DE
Completed - The scheduled maintenance has been completed.
Nov 27, 18:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 17:00 CET
Scheduled - Scan workflows authorization apps for OneDrive and SharePoint will be updated on DE (OTC) hosting with on November 27th, 5pm.

This means users will be requested to grant access to the app.

Users of the SAFEQ Cloud terminals will notice that the OneDrive and SharePoint workflows are missing following the Microsoft Apps change until they are authorized again.
Nov 25, 11:46 CET
Nov 26, 2024

No incidents reported.

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