All Systems Operational

About This Site

Welcome to the SAFEQ Cloud status page.
Here you will find updates on any system disruptions.
Only major incidents affecting overall service will be posted here.

EU data center ? Operational
90 days ago
99.94 % uptime
Today
EU Central data center ? Operational
90 days ago
100.0 % uptime
Today
DE Data Center ? Operational
90 days ago
99.98 % uptime
Today
SE Data center ? Operational
90 days ago
100.0 % uptime
Today
UK GovCloud data center ? Operational
90 days ago
100.0 % uptime
Today
US East data center ? Operational
90 days ago
99.94 % uptime
Today
CA data center ? Operational
90 days ago
100.0 % uptime
Today
APAC data center ? Operational
90 days ago
100.0 % uptime
Today
AU data center ? Operational
90 days ago
100.0 % uptime
Today
YSoft SAFEQ Website ? Operational
YSoft Partner Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
OMNI Platform Maintenance Feb 8, 2025 23:00 - Feb 9, 2025 01:00 CET
The SAFEQ Cloud servers in all data centers will receive maintenance for the OMNI platform

We expect no impact during this upgrade for the majority of customers, however, any customers with OMNI Bridges connected to the solution will experience interruptions in service.

Posted on Feb 06, 2025 - 23:44 CET
The Y Soft hosted SAFEQ Cloud servers in the AP data center will receive an upgrade to 2025.01.23

While we expect no impact during this upgrade, customers may experience brief interruptions in service, while connected clients and secondary gateway access points locally reconnect.

This date is subject to change.

Posted on Feb 07, 2025 - 16:32 CET
The Y Soft hosted SAFEQ Cloud servers in our AU data center will receive an upgrade to version 2025.01.23

While we expect no impact during this upgrade, customers may experience brief interruptions in service, while connected clients and secondary gateway access points locally reconnect.

This date is subject to change.

Posted on Feb 07, 2025 - 16:33 CET
Planned upgrade of the SAFEQ Cloud servers - EU Feb 10, 2025 21:00 - Feb 11, 2025 00:00 CET
The Y Soft hosted SAFEQ Cloud servers in our EU data center will receive an upgrade to version 2025.01.23

While we expect no impact during this upgrade, customers may experience brief interruptions in service, while connected clients and secondary gateway access points locally reconnect.

This date is subject to change.

Posted on Feb 07, 2025 - 16:33 CET
Past Incidents
Feb 8, 2025

No incidents reported today.

Feb 7, 2025
Completed - The scheduled maintenance has been completed.
Feb 7, 00:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 21:00 CET
Scheduled - The Y Soft hosted SAFEQ Cloud servers in our EU Central, DE and UK data centers will receive an upgrade to version 2025.01.23.

While we expect no impact during this upgrade, customers may experience brief interruptions in service, while connected clients and secondary gateway access points locally reconnect.

This date is subject to change.

Feb 3, 10:21 CET
Feb 6, 2025
Completed - The scheduled maintenance has been completed.
Feb 6, 11:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 09:00 CET
Scheduled - The Y Soft hosted SAFEQ Cloud servers in the US and CA data centers will receive an upgrade to 2025.01.23.

While we expect no impact during this upgrade, customers may experience brief interruptions in service, while connected clients and secondary gateway access points locally reconnect.

This date is subject to change.

Feb 3, 10:21 CET
Feb 5, 2025

No incidents reported.

Feb 4, 2025
Resolved - The service is fully operational and this incident is resolved.
Feb 4, 14:22 CET
Monitoring - The service is once again operational.
We are actively monitoring the situation.

Feb 4, 12:39 CET
Identified - We are investigating alerts that we have received, and scanning within our EU Data Center may be degraded.

We will keep you informed as soon as we know more.

Updates will follow on this channel.

Feb 4, 12:26 CET
Completed - The scheduled maintenance has been completed.
Feb 4, 01:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 21:00 CET
Scheduled - The Y Soft hosted SAFEQ Cloud servers in our EU data center will receive an upgrade to version 2025.01.09

While we expect no impact during this upgrade, customers may experience brief interruptions in service, while connected clients and secondary gateway access points locally reconnect.

This date is subject to change.

Jan 23, 09:54 CET
Feb 3, 2025
Completed - The scheduled maintenance has been completed.
Feb 3, 17:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 15:00 CET
Scheduled - The Y Soft hosted SAFEQ Cloud servers in our AU data center will receive an upgrade to version 2025.01.09

While we expect no impact during this upgrade, customers may experience brief interruptions in service, while connected clients and secondary gateway access points locally reconnect.

This date is subject to change.

Jan 23, 09:53 CET
Completed - The scheduled maintenance has been completed.
Feb 3, 16:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 14:00 CET
Scheduled - The Y Soft hosted SAFEQ Cloud servers in the AP data center will receive an upgrade to 2025.01.09

While we expect no impact during this upgrade, customers may experience brief interruptions in service, while connected clients and secondary gateway access points locally reconnect.

This date is subject to change.

Jan 23, 09:52 CET
Feb 2, 2025

No incidents reported.

Feb 1, 2025

No incidents reported.

Jan 31, 2025
Completed - The scheduled maintenance has been completed.
Jan 31, 01:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 21:00 CET
Scheduled - The Y Soft hosted SAFEQ Cloud servers in our EU Central, DE, SE and UK data centers will receive an upgrade to version 2025.01.09.

While we expect no impact during this upgrade, customers may experience brief interruptions in service, while connected clients and secondary gateway access points locally reconnect.

This date is subject to change.

Jan 20, 08:38 CET
Jan 30, 2025
Completed - The scheduled maintenance has been completed.
Jan 30, 10:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 09:00 CET
Scheduled - The Y Soft hosted SAFEQ Cloud servers in the US data centers will receive an upgrade to 2025.01.09

While we expect no impact during this upgrade, customers may experience brief interruptions in service, while connected clients and secondary gateway access points locally reconnect.

This date is subject to change.

Jan 28, 15:30 CET
Jan 29, 2025

No incidents reported.

Jan 28, 2025
Resolved - The service is fully operational.
Jan 28, 20:09 CET
Identified - ⚠️ Web UI Unavailable
Our Web Interface is temporarily inaccessible.

✅ Print & Scan Services Operational
All Print and Scan functionalities are working as expected.
You can continue to use these services without interruption.

Updates will be provided on this channel.

Jan 28, 17:50 CET
Monitoring - We have restarted services and we are actively monitoring the situation to ensure the service is fully operational.
Jan 28, 17:39 CET
Identified - We have identified the root cause, and we are restarting services on the EU Data Center.
Jan 28, 16:52 CET
Investigating - We are investigating alerts that we have received, and the EU Data Center may be impacted.

Updates will follow on this channel.

Jan 28, 16:41 CET
Jan 27, 2025
Resolved - The service is fully operational.

We have resolved it by restarting services, and will continue to monitor performance.

Jan 27, 13:17 CET
Monitoring - We have restarted services in the EU Data Center, and the service is in the process of recovering, and we are actively monitoring to ensure full restoration.

We will continue to update on this channel.

Jan 27, 12:58 CET
Identified - We have identified the root cause of the issues in the EU Data Center, and are performing essential maintenance at this time, which may temporarily impact the service.

As a result, you might experience difficulties connecting.
We are actively working to resolve this incident as quickly as possible.

Further updates to follow.

Jan 27, 11:49 CET
Investigating - We are investigating alerts that we have received, and the EU Data Center may have degraded performance.

We will keep you informed as soon as we know more.

Updates will follow on this channel.

Jan 27, 11:38 CET
Jan 26, 2025

No incidents reported.

Jan 25, 2025

No incidents reported.