DE Data Center - system Health Check displays printer terminal service error
Update - This error will be rectified upon the release of 3.49
Sep 10, 2024 - 10:52 CEST
Identified - The System Health Check incorrectly dispays error message "Printer with ID […} has embedded configuration but no terminal service attached." Devices are not affected and will continue to operate as expected. A fix will be implemented shortly to address the incorrectly displayed message.
Sep 03, 2024 - 15:45 CEST
DE Data Center - Degraded performance when using Omni Bridge
Update - We are continuing to work on a fix for this issue.
Sep 03, 2024 - 15:59 CEST
Identified - Customers may experience degraded performance when using Omni Bridge Gateway appliances affecting print and authentication.
Sep 03, 2024 - 15:55 CEST

About This Site

Welcome to the SAFEQ Cloud status page.
Here you will find updates on any system disruptions.
Only major incidents affecting overall service will be posted here.

Uptime over the past 90 days. View historical uptime.
EU data center ? Operational
90 days ago
99.92 % uptime
Today
EU Central data center ? Operational
90 days ago
100.0 % uptime
Today
DE Data Center ? Operational
90 days ago
99.95 % uptime
Today
UK GovCloud data center ? Operational
90 days ago
100.0 % uptime
Today
US East data center ? Operational
90 days ago
100.0 % uptime
Today
CA data center ? Operational
90 days ago
100.0 % uptime
Today
APAC data center ? Operational
90 days ago
100.0 % uptime
Today
AU data center ? Operational
90 days ago
100.0 % uptime
Today
YSoft SAFEQ Website ? Operational
90 days ago
100.0 % uptime
Today
YSoft Partner Portal Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Sep 15, 2024

No incidents reported today.

Sep 14, 2024

No incidents reported.

Sep 13, 2024

No incidents reported.

Sep 12, 2024
Planned upgrade of SAFEQ Cloud servers - EU Central, UK, APAC.
Completed - The scheduled maintenance has been completed.
Sep 12, 00:32 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 20:00 CEST
Scheduled - The Y Soft hosted SAFEQ Cloud servers in our EU-Central, UK and APAC Data Centers will receive a maintenance upgrade for version 3.48.

This release allows all SAFEQ Cloud components to communicate via port 443 (HTTPS), and the Xerox Gen 2 Cloud Terminal will be available.

While we expect no impact during this upgrade, customers may experience brief interruptions in service, while connected clients and secondary gateway access points locally reconnect.

If subscribed, you will be notified 1 hour before maintenance starts.
Sep 11, 13:49 CEST
Sep 11, 2024
Sep 10, 2024

Unresolved incident: DE Data Center - system Health Check displays printer terminal service error.

Sep 9, 2024
Planned upgrade of SAFEQ Cloud servers - EU-Central & APAC
Completed - The scheduled maintenance has been completed.
Sep 9, 21:37 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 20:00 CEST
Scheduled - The Y Soft hosted SAFEQ Cloud servers in our EU-Central and APAC Data Centers will receive a maintenance upgrade for version 3.48.

This release allows all SAFEQ Cloud components to communicate via port 443 (HTTPS), and the Xerox Gen 2 Cloud Terminal will be available.

While we expect no impact during this upgrade, customers may experience brief interruptions in service, while connected clients and secondary gateway access points locally reconnect.

If subscribed, you will be notified 1 hour before maintenance starts.
This date is subject to change.
Sep 6, 16:12 CEST
Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024
DE Data Center - intermittent scanning issues
Resolved - This incident has been resolved.
Sep 6, 16:56 CEST
Identified - Intermittent scan failures affecting OneDrive and Sharepoint destinations.
Sep 3, 15:51 CEST
Sep 5, 2024
Maintenance of SafeQ Cloud servers - DE Data Center
Update - The scheduled maintenance has been completed.
Sep 5, 21:13 CEST
Completed - The scheduled maintenance has been completed.
Sep 5, 21:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 20:00 CEST
Scheduled - The SafeQ Cloud server in DE will receive maintenance

While we expect no impact during this upgrade, customers may experience brief interruptions in service, while connected clients and secondary gateway access points locally reconnect.
Sep 5, 15:00 CEST
Frankfurt Data Center - Messaging service
Resolved - This incident has been resolved.
Sep 5, 11:03 CEST
Identified - System messages may not be delivered, affecting One Time PIN codes and other system-generated messages.
Sep 3, 15:48 CEST
Sep 4, 2024

No incidents reported.

Sep 3, 2024
Sep 2, 2024
Maintenance of SafeQ Cloud servers - Frankfurt
Completed - The scheduled maintenance has been completed.
Sep 2, 21:18 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 20:00 CEST
Scheduled - The SafeQ Cloud servers in Frankfurt will be under maintenance.

While we expect no impact during this upgrade, customers may experience brief interruptions in service, while connected clients and secondary gateway access points locally reconnect.
Sep 2, 16:31 CEST
Sep 1, 2024

No incidents reported.

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