We're Investigating timeouts in US Data Center

Incident Report for YSoft SAFEQ Cloud

Resolved

The service is fully operational and this issue has been resolved.

Posted Dec 09, 2024 - 18:30 CET

Monitoring

The service is once again operational over port 443.

We are actively monitoring the situation.

Posted Dec 09, 2024 - 18:01 CET

Identified

We have identified the root cause of the timeouts in our US Data Center.
We are actively working to resolve this issue as quickly as possible.

Posted Dec 09, 2024 - 17:55 CET

Update

We are investigating alerts that we have received, and communication via 443 may be impacted.
This will affect certain installations of Embedded Terminals, PC Client and Web Portal access.

Communication via legacy ports are not affected.

Updates will follow on this channel.

Posted Dec 09, 2024 - 17:11 CET

Investigating

We are currently investigating a potential issue with timeouts in our US Data Center and more information is forthcoming.

Posted Dec 09, 2024 - 17:01 CET

This incident affected: US East data center.