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SAFEQ Cloud Status Page - Operational
SAFEQ Cloud Status Page
The scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
The Y Soft hosted SAFEQ Cloud servers in the US and CA data centers will receive an upgrade to 2024.11.28 While we expect no impact during this upgrade, customers may experience brief interruptions in service, while connected clients and secondary gateway access points locally reconnect. This date is subject to change.
The service is fully operational and this issue has been resolved.
The service is once again operational over port 443. We are actively monitoring the situation.
We have identified the root cause of the timeouts in our US Data Center. We are actively working to resolve this issue as quickly as possible.
We are investigating alerts that we have received, and communication via 443 may be impacted. This will affect certain installations of Embedded Terminals, PC Client and Web Portal access. Communication via legacy ports are not affected. Updates will follow on this channel.
We are currently investigating a potential issue with timeouts in our US Data Center and more information is forthcoming.
We have rescheduled our planned maintenance. This was previously scheduled for 28/11 will now take place on 5/12
The Y Soft hosted SAFEQ Cloud servers in the US and CA data centers will receive an upgrade to 2024.11.14 While we expect no impact during this upgrade, customers may experience brief interruptions in service, while connected clients and secondary gateway access points locally reconnect. This date is subject to change.
This incident has been resolved.
We have implemented a fix for the scanning issues and are actively monitoring the situation
We are investigating alerts that we have received, and we are aware of ongoing scanning issues affecting our DE Data Center with certain MFDs. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.
We’re aware of some embedded terminals displaying a "white screen". We are actively working on a resolution. A workaround is available to restore functionality—please contact Y Soft or your vendor support for details. SAFEQ Cloud remains fully operational.
The Y Soft hosted SAFEQ Cloud servers in the US and CA data centers will receive an upgrade to 2024.10.31 While we expect no impact during this upgrade, customers may experience brief interruptions in service, while connected clients and secondary gateway access points locally reconnect. This date is subject to change.
The service is fully operational.
We are investigating alerts that we have received, and scanning is degraded. All other components are functional. We will keep you informed as soon as we know more. Updates will follow on this channel.
The service is operational. We are currently monitoring the situation.
We are investigating alerts that we have received, and service may be impacted if communicating via port 443. Updates will follow on this channel.
We have rescheduled our planned maintenance. This was previously scheduled for 30th October, will now take place on 4th November
The Y Soft hosted SAFEQ Cloud servers in the US and CA data centers will receive an upgrade to 2024.10.17 While we expect no impact during this upgrade, customers may experience brief interruptions in service, while connected clients and secondary gateway access points locally reconnect. This date is subject to change.
The issue has been identified and the cluster is being rebooted.
We are receiving an increased number of alerts on our cloud environment, and printing services are affected. We are investigating the issue with high priority. Updates will follow on this channel.
We have identified ongoing performance inconsistencies with our EU data center. We are working to resolve this as quickly as possible.
Oct 2024 to Dec 2024
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